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Refund Policy

Last Updated: September 9, 2025

Thank you for shopping with us! We strive to provide high-quality digital products and excellent customer service. This Refund Policy outlines our guidelines for refunds to ensure transparency and fairness. Please read it carefully before making a purchase, as it forms part of our Terms of Service.

1. General Overview

  • This policy applies to all purchases made through our website, including digital downloads such as eBooks, software, music, graphics, templates, and other electronic files.
  • We comply with applicable consumer protection laws, but due to the nature of digital products, certain restrictions apply.
  • All sales are final unless otherwise stated in this policy or required by law.

2. Refund Policy

We want you to be satisfied with your purchase. However, all sales of digital software products offered by ScriptGeni are final. Due to the nature of digital goods, once a purchase is completed and the product is delivered or access is granted, no refunds, exchanges, or cancellations will be provided. By purchasing digital software from ScriptGeni, you acknowledge and agree that you forfeit any right to a refund once the download or access process has begun. Please ensure that you have reviewed all product details and system requirements before making a purchase. If you experience any issues with your software, we encourage you to contact our support team for assistance.

2.1 No Refunds on Digital Downloads

  • Important: There are no refunds on digital downloads. Once a digital product has been purchased and downloaded (or access has been granted), it cannot be returned or refunded. This is because digital files are non-tangible, irrevocable goods that can be easily duplicated and distributed once accessed.
  • By purchasing a digital download, you acknowledge and agree that you waive your right to a refund upon successful delivery of the product (e.g., when the download link is provided or the file is accessed).
  • This no-refund policy for digital downloads aligns with industry standards and helps protect our intellectual property while keeping prices affordable.

3. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

4. Contact Us

If you have questions about this policy or need assistance, please reach out:

Thank you for understanding our policies, which help us maintain a sustainable business while delivering value to our customers.